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ABOUT

​Our team are proven industry experts, many of whom who have spent their careers in the practical, operational and leadership roles that our clients often hold. We use this real-world experience in combination with our proprietary consulting methods and tools to deliver direct, actionable change anchored in robust business cases. Our teams have worked across a wide range of sectors, and know how to strike a commercial balance between value, quality and risk.

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Across a wide range of businesses, the various technologies that support enterprises and the customer experience, and the data that provides critical insights into performance, we have a track record of helping our clients make improvements that sustain their success, or help them to get back on track.

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Simon Hill
Founder & Consulting Director

Simon Hill is our primary consulting practitioner; his expertise has been built through leading large IT and insight transformation programmes at companies including the FSCS, Dell, MasterCard, Vodafone and Camelot, creating award-winning teams and results along the way. Simon also held roles as Director of Insight & Decision Science at Sky, Vice-President & Director of Analytics at Firstsource, and Head of Insight & Operational Dynamics at Domestic and General. He is currently working with leading technology consulting firm Capgemini.

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A trusted adviser to some of the world's leading brands, Simon works independently and with market-leading consultancies, BPO organisations and a strong network of individual practitioners to deliver expert guidance, IT and analytics services, helping major international businesses improve how they attract, support and understand their customers at scale.

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